Palmers eGift FAQs

How can I order an eGift?

Simply register an account here to purchase an eGift. Once complete, you will receive an activation email to your inbox. Click on the activation link in order to complete the registration. If you do not click on this link, the registration process will be incomplete and you cannot purchase an eGift.

Once your registration is complete, log in and start your order.

  • Select the desired eGift design
  • Choose whether to send the eGift via SMS or email
  • Choose the eGift value and quantity
  • Enter the recipient’s name and mobile number/email where applicable
  • Personalise your eGift with a short message
  • Schedule your eGift to send same day or on a specific date in the future – perfect for a birthday or Christmas Day!

You will receive an order confirmation to your email once your order has been successfully placed.

Another email notification will be sent to you once the recipient has opened their eGift.

How can I pay for the eGift?

We use Windcave Payline to process your credit card transactions. Windcave is a level 1, PCI compliant online payment solution.

How do I redeem my eGift?

Click on the link in your email or SMS to open your eGift. It will contain a unique QR barcode. Simply present this to Palmers staff who will scan and redeem your eGift at time of purchase.

Please note that you must have an active internet connection in order to open your eGift email and access the eGift via the link. You can always screenshot or print the eGift if you do not have internet access whilst instore.

Where can I use my eGift?

You can use your eGift at any Palmers store.

How can I check the balance of my eGift?

The balance in the top right hand corner of your eGift will automatically update each time you redeem it. You can also log in here with your card number and pin to view your balance.

How do I view the transaction history of my eGift?

Use your card number and 4 digit pin to log in here

How do I view my eGift purchasing history?

Log in with your email address and password here. Access the transactions tab to view all previous eGift orders.

When does my eGift expire?

Your eGift will expire 24 months from purchase.

Im getting an error message about my browser version. What should I do?

The below internet browsers are supported for this eGift website.

  • Chrome – V64 and above
  • Firefox – V52 and above
  • Edge – V88 and above
  • Opera – V43 and above
  • Safari – V10 and above

Internet Explorer is not supported.

An easy way to check your browser version is on https://www.whatsmybrowser.org/

Please upgrade to the latest browser version in order to place an eGift order with us.

I sent an eGift but the recipient hasn’t received it yet. What should I do?

Log in to your eGift account here and check the Transactions tab. Find the eGift in question and click on Details to double check that the mobile or email address you entered is correct. If not, please contact onlinesupport@palmers.co.nz so that we can update and resend the eGift.

If the details are correct, please ask the recipient to double check their junk/spam folder.

If still no luck, please let us know so that we can investigate further for you.

The website is saying that my account is on hold. What should I do?

We have a number of security rules in place to mitigate fraudulent transactions. Your account may have been automatically flagged and put on hold because of this. If you think this might be a mistake, please contact onlinesupport@palmers.co.nz so that we can reactivate your account

I’m trying to log in but it keeps saying email/password is incorrect. What can I do?

Double check that your email address and password are correct.

If you’re not sure, you can use the Forgotten Password function here.

Please also check that you have registered correctly. Once you complete the registration form you will receive an email with an activation link. If you do not click on the activation link then your account has not registered yet and you cannot log in.

I’m trying to place an order but it says that there is an issue with my internet connection. What should I do?

Please check your internet connection and then continue with your order. If you still experience issues after having done the above, please empty your shopping cart and log in to the website again to place a new order.

What should I do if I entered the wrong SMS or email?

If the wrong mobile or email address has been entered, please contact us at onlinesupport@palmers.co.nz and we can update and resend the eGift

What should I do if I lose my eGift?

You can double check your email inbox for the original email containing your eGift. If no luck, please contact onlinesupport@palmers.co.nz who can resend the eGift to you. Please make sure that you have your order number handy!

What should I do if I forgot my password to log in to the website?

You can use the forgotten password function here. Enter the email address that you originally registered with and we will send you a reset password email. Click on the link in your email to reset your new password.