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Hi Susie, Our sincere apologies, it is a shame that the store was unable to respond and deal with your enquiry satisfactory, we certainly strive to provide the customer with product as advertised or if unavailable to provide an alternative solution.
It is quite likely that this grade of Poinsettia are now sold out, however I am aware that our Greville road store has the larger grade on special over the weekend at half price ($22.99 to $11.49) which might be worth the visit.
Unfortunately, this special is only available at our Greville Road store and this weekend only, hopefully this is of some help for you, once again our apologies for the poor service at our Remuera store

Thanks the Palmers Team

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