Regarding the rewards vouchers.

As we live in Matamata we do not come to Tauranga on a regular basis. Tauranga Palmers is our closest store. My question is regarding the points system. We were just short of another voucher but knew that our spend would add to this. Our spend in two different transactions approx $194.00 and $94.44 on which there was a $25 gift voucher tendered. = $69.44.
We were told that in all we would be entitled to $30.00 in vouchers which we could not spend at the time. Told that the points would show up on our Palmers website overnight and we could spend the next day.
At this point in time so far they have not shown up, so if we were to come over today to purchase the extra we did not purchase Sunday 4th June we still would not be able to take up the rewards vouchers. Why does it take so long to come through. Many other retail outlets offer the reward at the time of purchase

Await you reply.regards

Gayle & Ian McLeary