Spa Pools: FAQs

Purchasing a spa pool is not an everyday decision so you want to be certain that you are choosing the best quality pool that will provide you and your family health and lifestyle benefits as well as being easy to maintain and run.

We’ve compiled a list of the most common questions asked of our in-store spa pool experts to help you with your decision-making process.

Where do your spa pools come from?

Trueform Spa Pools have been made in New Zealand at their Helensville factory for over 15 years. Trueform has over 35 years’ experience in spa pool manufacture, for both the local and export market.

Can I choose the colour of my spa pool?

Trueform Spa Pools are completely customisable. There are a great range of colour options for the spa shell (inside), cover and the exterior is stained in natural cedar or can be charcoal (at a small charge).

What is the warranty on spa pools?

All the componentry of a Trueform Spa is made and manufactured in New Zealand, including the pumps, heaters and controllers. This means everything meets New Zealand standards.

The cabinet and spa shell are covered by a 7 Year Structural Warranty, a 5 Year Warranty on the jets and a 2 Year Warranty on the pumps, heaters and controllers.

Because Trueform are a New Zealand manufacturer there is also the peace of mind knowing that any problems can be resolved quickly by local technicians.

What add-ons can I get?

Trueform spas include these features as standard on all models:

• NZ designed and manufactured – made from fibreglass-reinforced acrylic with a high-density foam insulated shell
• Insulation – High Density Polyurethane Foam – efficient insulation
• Surrounds in Western Redwood Cedar – which provides a natural source of insulation
• Natural cedar cabinets
• Digital touchpad controls
• Large choice of spa colours
• Insulated lockable cover which are New Zealand made and designed to meet safety requirements, available in a selection of colours

Extras and upgrades available:

• Cedar steps - spa steps make it easier and safer to get in and out of your pool
• Ozone filter – less chemicals used
• Cover lifter – easy use to remove covers
• LED Waterline Lights
• Cabinet Lights
• Unique to Trueform is a WIFI unit, which gives you the freedom to connect and control of your spa from your mobile phone. You can control the temperature so that it’s perfect for a soak as soon as you get home from for the day, take advantage of smart meters and off peak tariffs, set the mood with LED lighting and effects or take full control of the pumps and heating mode so you can disable or lock features should you require which makes it ideal for holiday homes.

Can spa pools go outside?

Trueform spa pools are built for outdoor use. With a fibreglass-reinforced acrylic and high-density foam-insulated shell, and Western redwood cedar surrounds, every Trueform model is built to withstand years of use.

What are the health benefits of a spa pool?

Research has proven that warm water can lower blood pressure, relieve fatigue, repair tissue damage and relieve aches and strains. After exercising, soaking in a spa pool increases the blood flow to your muscles, which helps to carry away the lactic acid to build up muscles faster, thereby easing fatigue. Hydrotherapy treatment also helps alleviate muscle pulls, strains and many other injuries; perfect after a day spent in the garden!

How much do spa pools cost to run?

Each Trueform Spa operating cost will be different, depending on the model, how often you use it, the temperature it is kept, and the cost of electricity.

As a general guide a Trueform Spa can cost between $1 and $2 per day to run. This range does vary because of the many different sized spa pools that Trueform offers.

Trueform Spas use a high density refrigerated grade insulation as well as its natural cedar cabinets which are an insulator as well, to ensure electricity costs are kept to a minimum.

What spa pool maintenance is required?

Maintaining a spa is quite easy, follow the simple setup instructions to get your pool correctly chemically balanced.

How often should I change the water?

This is like asking “how long is a piece of string”. Water change requirements depend on amount of use, the cleanliness of the users, the attention to sanitation of the pool and more. The general rule is to add spa chlorine (Spa Dichlor) after every use and test the water for balance once a week. You will “feel” when the water needs to be changed, it won’t feel or smell right. Emptying your Trueform spa is very easy, ask us to show you how. If you cannot use chlorine see below.

You do need to clean the filter cartridge now and again. This is a very easy process, it just pulls out, gets soaked in Cartridge Cleaner overnight, hosed out and back in it goes.

Is owning a spa pool hard work?

No, not at all. Add chlorine after every use, use the water chemical balance strips once a week and you should have trouble free spa’ing. If you are having problems, contact us, we are happy to help.

What is ozone?

Ozone is an increasingly recognised and popular water purifier for spa pools. Ozone is an effective oxidiser, so it reduces chemical use dramatically, and it also reduces total dissolved solids in the water so that it does not have to be changed as often.

Ozone kills parasites such as Cryptosoridium, Giardia, bacteria, viruses and mould. An Ozonator should be used in conjunction with either chlorine or bromine tablets as it does not kill all bacteria that can appear.

Ozone converts back to oxygen as it exits the water. To be effective the ozone must run 24 hours a day.

We can’t use Chlorine, does that mean we can’t have a spa?

Not at all. A good natural options that we stock in store is Spa Magic. A bottle of natural ingredients that you tip in your spa at least every three months.