We are committed to protecting your privacy.

How we communicate with you

If you have opted-in to receiving information from Palmers, from time to
time, we may email you information about products and services which may be
of interest to you. If you no longer wish to receive marketing emails from
us, you may opt out at any time by clicking the unsubscribe link in the
emails that we send to you. Alternatively, you can request to unsubscribe
when next in a Palmers store, call us on 09 4439910 or email

What information do we collect?

· Details of the products and services you have purchased from us when
using your Palmers Rewards Card, together with any additional information
necessary to deliver those products and services and to respond to your

· Any additional information relating to you that you provide to us
directly through our websites or indirectly through use of our rewards
programme, website or online presence through our representatives or
otherwise; and information you provide to us through our customer contact
centre or customer surveys.

· When we offer competitions and promotions, or join with other
companies to do so, customers who choose to participate in those
competitions and promotions may be asked to provide personal information to
be eligible to participate. That information may then be used by us and by
any company offering the competition or promotion to notify winners or to
fulfil promotional obligations.

· In addition, when we join with other companies to offer or provide
products, services, competitions or promotions, Palmers and the other
companies may cross-reference our customer databases to identify common
customers. Palmers and the other company may use that existing information
to identify future promotional opportunities to fulfil promotional or
contractual obligations.

· If, prior to participating in a contest or promotion, you opted not
to receive information about or emails from us, you may still receive
information from or about Palmers in connection with the competition or
promotion if you choose to register for or participate in it. You may
choose not to participate in these competitions or promotions if you do not
want to receive information about Palmers or share your information with
Palmers and the other companies sponsoring those contests or promotions.

· We monitor customer traffic patterns and site usage to help us
develop the design and layout of the website. Any information automatically
retrieved, such as site browsing patterns, will be used only in aggregate
form (individual visitors are not identified).

We protect your customer information:

As required by the Privacy Act 1993, we follow strict security procedures
in the storage and disclosure of information, which you have given us, to
prevent unauthorised access. Our security procedures mean that we may
occasionally request proof of identity before we are able to disclose
sensitive information to you.

Palmers does not sell, trade or rent your personal information to others.
We may provide aggregate statistics about our customers, sales, traffic
patterns, and related site information to reputable third-party vendors,
but these statistics will include no personally identifying information.

We comply fully with the Unsolicited Electronic Messages Act 2007. We will
not share, sell, rent, swap or authorise any third party to use your email
address without your permission. If you feel you have received an email
from us in error, please contact rewards@palmers.co.nz

We employ other companies and individuals to perform functions on our
behalf. Examples include removing repetitive information from customer
lists, analysing data, providing marketing assistance, processing credit
card payments and providing customer services. Such companies and
individuals will have access to personal information needed to perform
these functions but may not use it for any other purposes and are required
to store the data in accordance with the Privacy Act 1993.

The Palmers website may contain links to other sites which are not
administered or governed by Palmers. These are provided solely for the
convenience of our visitors. Palmers is not responsible for the content of
these websites. If you choose to click on the link to another website to
use its services or resources, Palmers are not liable in respect of your
use of the linked website.


A “cookie” is a small text file that is placed on a device when it is
browsing a website to enable the host of the website to store information
about use of the website by that device.

We use cookies and similar technologies to inform, optimise, and serve ads
based on someone’s past visits to our website. If you would rather we did
not use cookies with you, you can turn them off in your browser and/or
deleting them from your hard drive.

We use Google Analytics for Display Advertising features, together with
data from Google’s Interest-based advertising or 3rd-party audience data
(such as age, gender, and interests) to enhance your online experience. You
can opt-out of Google Analytics for Display Advertising and customise
Google Display Network ads using Google’s Ads Settings.

Your consent

By using our website, you consent to the collection and use of this
information by Palmers. If we decide to change our privacy policy, we will
post those changes on this page so that you are always aware of what
information we collect, how we use it and under what circumstances we
disclose it.

In summary

We are committed to protecting your privacy. We use the information we
collect on the site and from your interactions with Palmers Rewards to
enhance your overall Palmers experience. We do not sell, trade, or rent
your personal information to others. If you would rather not receive any
marketing emails from us, you may opt out at any time by clicking the
unsubscribe link in the emails that we send to you.

Tell us what you think

We welcome your questions and comments about privacy at Palmers. Please
send emails to onlinesupport@palmers.net.nz